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For many years, Expert Assistance has been providing the best services to its clients while maintaining its quality. The company does not compromise with the quality at any cost. Still, if, for any reason, the client faces disappointment or dissatisfaction with the quality of work, a refund can be made. Our Refund Policy provides the rights to the clients to request refunds effectively. Our company enjoys a higher client satisfaction rate while refund requests are very rare. If you want to process the refund of your money, you are requested to read our refund policy carefully before claiming. We will refund your money under some conditions that are mentioned below.
1.1 You can request a refund by contacting our support team or by sending an email to us. The refund requests should be made by emailing to Customer Support within fourteen days of product delivery.
1.2 For requesting a refund, the customer must explain the problems with the service and why they are entitled to a refund. Failing to provide the information necessary within fourteen days will result in the termination of the request, and after that, no refund will be given to the client.
1.3 If you are completely unsatisfied with the quality of work you get, you can request a free revision. Alternatively, you can request another expert to work on your order. You can also contact the support team and request a partial refund.
1.4 You will be given a full refund if you cancel the order before assigning it to the expert. However, the refund will not be processed if the order is assigned to the expert. It will depend upon the deadline for the order submission. If half or less time has passed, you can still request a partial refund since the expert has already put effort into it.
1.5 Refunds will not be made if you cancel the order that is completed or delivered to you. You cannot ask for a refund other than for quality issues and late delivery.
1.6 You are entitled to a refund if you mistakenly pay the amount twice for an order or if you have paid the wrong amount. You can request a refund by sending the payment receipts to our support team, and a refund of extra charges will be processed.
1.7 Refund requests are processed within 14 business days.
2.1 The process of refund transaction may take £10 or more. Small transaction amounts will not be processed as they will hardly cover the transaction fees of the company’s and the customer’s bank. In this case, the amount given to the client will be in the form of credit in their Credit Balance to use in future orders.
2.2 Soon after the confirmation, the company will process a refund within 14 business days. Please note that the company will not be liable for any “Bank Transfer fees, peculiarities of transfer, and possible delays” due to Bank service.
2.3 The Billing Department will contact the client to resolve the issue after three business days of reviewing the request.
Copyright 2024 © Expert Assistance | All Rights Reserved